Refund Policy
Last updated: December 8, 2025
1. Refund Eligibility
We offer a 7-day money-back guarantee for new customers on their first purchase. This guarantee applies only to the initial subscription period and cannot be used for subsequent renewals.
2. Refund Request Process
To request a refund, please:
- Contact our support team at support@skyzer.cloud
- Include your account email and order number
- Provide a brief reason for the refund request
- Submit your request within 7 days of the initial purchase
3. Processing Time
Refund requests are typically processed within 5-10 business days. Once approved, the refund will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider.
4. Non-Refundable Items
The following are not eligible for refunds:
- Services used beyond the 7-day guarantee period
- Renewal subscriptions
- Add-ons or additional services purchased separately
- Accounts terminated due to Terms of Service violations
- Refunds requested after account suspension or termination
5. Partial Refunds
Partial refunds may be considered on a case-by-case basis for unused portions of prepaid services. Contact our support team to discuss your specific situation.
6. Chargebacks
If you file a chargeback or dispute with your payment provider, your account will be immediately suspended. We encourage you to contact our support team first to resolve any issues before initiating a chargeback.
7. Service Cancellation
Canceling your service does not automatically entitle you to a refund. Refunds are only available within the 7-day guarantee period for new customers. After cancellation, your service will remain active until the end of your current billing period.
8. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.
9. Contact Us
If you have any questions about our refund policy, please contact us at support@skyzer.cloud.